CUSTOMER SERVICE SOLUTIONS
Customer service has gained greater importance within companies due to an increased focus on the end customer. Customer demands have also increased, and in addition to availability, response time, quality, and customer satisfaction, new key performance indicators have emerged. We are experts in customer service and offer flexible solutions through staffing, recruitment, and outsourcing. With our solid experience and range of services, we can tailor a solution that suits your needs.
By improving the quality and efficiency of your operations, we help you strengthen your brand and customer loyalty. Our goal is for you to feel completely confident that we take care of your customers in the best possible way. We work with well-known clients in B2B and B2C across various industries.
Result-oriented Customer Service
Barona offers organizations a partnership to address customer service needs, regardless of the company’s sourcing strategy. We assist with training, system support, recruitment, staffing, and strategic advice, supporting your company’s production outcome.
We offer outsourcing services for companies looking for guaranteed results, such as consistently assured sales, high Net Promoter Scores (NPS), and guaranteed service levels. Through transparent pricing models, we ensure that we will meet your goals.
By partnering with Barona for outsourcing, you receive strategic guidance and secure navigation through changes like digitalization and AI development. Our business relationship is based on close dialogue, where service delivery is closely aligned with your company’s overall objectives, and precise result management is ensured. Our unique data-driven customer development model, supported by advanced technology like Speech Analytics, provides valuable customer insights and helps your company evolve beyond just a customer service organization.
Customer Service Recruitment
As a recruitment company, we have an advantage in finding candidates by utilizing advanced system support in our recruitment process. We emphasize competency focus, and our extensive experience recruiting personnel within customer service and support gives us deep knowledge of these profiles.
We continuously handle multiple ongoing recruitment assignments and operate our outsourcing business. This means that our candidate network is extensive, which provides us with an excellent starting point for finding the exact profile your company is seeking.
We pride ourselves on our expertise in matching candidates with the correct positions in customer service and support. Let us help you build a robust, efficient customer service and support department. We look forward to delivering a successful recruitment solution.
Working with Barona
- Flexible solutions allow you to focus on your core business.
With Barona, you are not locked into a specific solution. When your strategy changes, you can switch between different delivery models over time. We will help you find the right solution to benefit your business. - Market experience
We have solid expertise in different markets and areas and diverse experience with different types of customers. The starting point for every project is to map the current business situation and create development plans. - Cost-effective solutions
Working with Barona makes costs transparent, clear, and predictable. Through our staffing and outsourcing services, even significant fluctuations in demand and seasonal changes can be managed without raising unit costs. - Customer-focused partnerships
Trust and innovation are the basic prerequisites of our outsourcing business. Building strong, long-term customer relationships allows us to continuously develop and offer the same to new customers. We’ve set up various development forums and made them part of our daily operations.
Staffing in Customer Service
Staffing solutions benefit your organization by spreading costs, reducing uncertainty around permanent hires, and creating scalability to manage situations like peak seasons, campaigns, or organizational changes. When you choose to staff with consultants from Barona, you can be assured that you gain access to the right expertise to provide your customers with the best possible service. Our consultants undergo service training before being assigned to ensure they possess the right skills and knowledge.
We understand the importance of consistently delivering exceptional customer service. Investing in in-service training for our consultants ensures they are well-equipped to meet your customers’ needs and expectations. This includes proper communication skills, problem-solving abilities, and professionalism and engagement in their work.
By staffing with our skilled consultants, you can benefit from their specialized knowledge while obtaining the flexibility and scalability needed to handle changes in your operations. We proudly offer a quality staffing solution that helps you deliver outstanding customer service.
Customer Service and Support Outsourcing
Barona has a rich history as an outsourcing partner across various industries, which has granted us in-depth expertise to provide competitive prices and cost-effective solutions. You can save on operational costs and optimize your operations by collaborating with us.
We understand that every organization has unique needs and goals. Therefore, we strive to offer tailored solutions that align with your requirements. We can create long-term partnerships that benefit both parties by working closely with you and being transparent in our operations and communication.
Our focus goes beyond merely making your customer service function. We are committed to developing your organization for greater profitability and customer loyalty. With our combined expertise and experience, we can work together to enhance your profitability by streamlining processes, improving the customer experience, and enhancing your competitiveness in the market.
We are convinced that choosing us as your outsourcing partner will benefit you from our expertise, flexibility, and cost-effective solutions. Let’s work together to create your organization’s successful and profitable future!