OUTSOURCING
Outsourcing in Customer Service and IT Support
Welcome to Barona, your partner for enhancing company efficiency, sales, productivity, and customer satisfaction through professional outsourcing solutions. Whether you are seeking local solutions or aiming for an international approach, Barona is a leading player in tailored and flexible sourcing solutions.
Contact Barona today and take the step towards more loyal customers who want to buy more of your products and services—simply a successful future for your company.
“I am so satisfied with my contact person. He is positive, competent, and easy to collaborate with. He truly is a key person in our project.”
– A Devoted Customer
Outsourcing Customer Service via Barona
At Barona, we are professionals in customer communication and creating added value in every interaction. We have the competence, methods, and technology required to create new and greater value for both you as the client and your end customers.
Omni-Channel for the Best Service
We are channel-agnostic and have experience handling all aspects involved in modern customer service. Moreover, we have the courage to develop our partnerships through processes and technology to create sustainable solutions for future customer service.
Responsibility Regardless of Sourcing Model
Irrespective of the sourcing model, we take responsibility for creating the right solution based on your unique needs and circumstances. We deliver high-quality customer service in our own service centers or at our clients’ premises. This may also involve transferring operations or creating a solution that combines all available possibilities.
Future of Customer Service – Automation, RPA, and AI
Together with our clients, we have developed and implemented several projects using RPA technology to handle a large number of transactions in a qualitative and secure manner.
We understand that your company has unique needs and its own perspective on how to source competence and deliver customer service. Therefore, we always customize our solutions! This can involve complete outsourcing where we take responsibility for goal achievement. It can also mean purchasing selected components, systems, and processes while maintaining in-house production. Alternatively, you might choose to outsource production responsibility to your own premises for proximity and maximum IT security. In this case, we provide insourcing, which functions like outsourcing but within your premises.
Effective Sourcing Solutions for Your Success
Barona is happy to share its processes, systems, and expertise. If you have your own team to manage this, you’re welcome to benefit from our training, processes, scheduling, and system for production as well.
If you currently have a large in-house team and wish to outsource your production, downsizing while retaining your built-up competence can be challenging. We address this together in the best way possible. We have extensive experience in transferring operations, personnel, facilities, equipment, and entire companies.
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OUR SOLUTIONS
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Focus on Your Core Business
With Barona, you are not locked into a specific sourcing model. You can transition between different delivery models over time as your strategy evolves. Outsourcing, homesourcing, insourcing, nearshore, and staffing services are all available within Barona’s range of services.
By outsourcing specific functions to us, you can focus on your core business while minimizing the time and resources that would otherwise go into recruitment and personnel administration. Our experienced team works closely with you to understand your needs and offer customized solutions that optimize your company and promote growth.
As a strategic development partner, we help you meet operational and technical advancements with a shared roadmap and development plan. Notably, data-driven analysis, eLearning, speech analytics, automation, and AI pose new demands on customer service managers. With Barona, we assist you in shaping your future customer service, and our goal is always to make you, the customer service manager, a hero within your organization. This is now easier than ever with the valuable customer insights we can create using our analysis models and systems.
Development
We possess robust expertise in various markets and domains, as well as versatile experience with different types of outsourcing clients. The foundation of every outsourcing is to map the current operations and create sustainable development plans. Outsourcing benefits are fostered through a shared focus on development.
Cost Control
One of the greatest advantages of outsourcing is that costs become transparent, clear, and predictable. Even significant variations in needs and seasons can be managed without increased unit costs through outsourcing.
Customer-Focused Partnerships
Trust and innovation are foundational to our outsourcing operations. Through strong and long-term customer relationships, we can promise a model for continuous development even for new clients. We’ve established various development forums and integrated them as part of our daily operations.
Flexibility and Expertise in Outsourcing
Whether you need temporary outsourcing to cover short-term projects or long-term solutions to meet ever-changing market needs, we have the sourcing solution and flexibility required to deliver results.
By choosing Barona as your outsourcing partner, you can benefit from the following advantages:
- Cost-effectiveness: Through outsourcing, you can reduce overhead costs and avoid unnecessary personnel expenses.
- Flexibility: Our outsourcing model allows you to adapt your costs to varying customer contact volumes.
- Expertise: With our broad experience in various industries, you can leverage our specialized knowledge and expertise within specific sectors.
- Time Savings: By entrusting production and administration to us, you can free up time and resources to focus on your core business and strategic work.
Contact us to optimize your business operations
Barona is your reliable partner when it comes to finding the best outsourcing solutions for your company. We work closely with you to understand your needs and deliver tailored services that suit your business. Contact us today to discuss your needs and take the next step towards optimizing your customer service and maximizing your company’s success.